Christmas appeal to train volunteers for Citizens Advice Barnet which advises people visiting Chipping Barnet Foodbank

Thanks to the assistance of Citizens Advice Barnet, the Chipping Barnet Foodbank is reporting real progress in its long-term aim of reducing people’s dependency on supplies of groceries and essential household items.

Over the last 12 months with guidance from Citizens Advice, the foodbank says that 247 of the households they support are now better off financially and 82 of them no longer need foodbank assistance.

Citizens Advice Barnet hopes such a vivid illustration of the impact of their role will boost a Christmas appeal when – during the first part of December – any donations are doubled in value by match funding from the charity Big Give.

Donations received during the Big Give Christmas challenge – from December 2 to 9 – will fund training for the advice volunteers who support residents across the borough facing challenges such as financial hardship, debt and homelessness.

www.barnetcab.org.uk/christmas-2025

A volunteer adviser from Citizens Advice Barnet holds a drop-in session at Chipping Barnet Library every Tuesday (although the library is closed for essential electrical work from December 8 to January 4).

Juliana Fonseca (above right) who became a volunteer with Citizens Advice Barnet five years ago, now works as a part time adviser at the twice weekly Chipping Barnet Foodbank.

Under the leadership of foodbank manager Victoria Miller (above left), Chipping Barnet leads the way for foodbanks across the Borough of Barnet in being able to provide support and advice about benefits, jobs and housing as well as offering emergency food supplies.

Each month there is a programme of free support and advice at the foodbank.

Juliana represents Citizens Advice Barnet every Tuesday and Saturday. Staff and volunteers from other services and agencies such as Barnet Homes attend on a regular basis.

Victoria and her team say the latest results for the foodbank demonstrate the success of their work in helping foodbank clients manage their affairs and to cut down or eliminate dependency on the need food parcels.

Statistics presented at the foodbank’s annual meeting revealed that 247 clients were helped by Citizens Advice Barnet in the 12 months up to September and that a total of 672 separate issues were sorted out.

With Juliana’s help and advice on problems such as debt management and benefit claims, there was a financial gain of £274,332 for the 247 households, with 82 deemed to no longer need support from the foodbank.

“What is so important is seeing people face to face, listening to their problems and then working out how to help them,” said Juliana. 

“It really is so satisfying finding ways I can be of use. When people come to the foodbank, Citizens Advice can be a first port of call.

“I sense their relief at finding someone who will listen and who can help them sort out their priorities, perhaps over debts or legal rights, or how to get benefit increases or possibly claim for new benefits.

“Housing is a massive issue. A lot of vulnerable households get                                behind with their rents and then become homeless and they can be desperate for help and advice.”

Juliana is a Brazilian by birth and completed her legal training in Brazil. After moving to the UK, she became engaged in human rights work and joined Citizens Advice as a volunteer.

Three years ago, when the Chipping Barnet Foodbank obtained a financial inclusion grant from Trussell, the trust which supports foodbanks across the country, Juliana took on a part-time post as CAB adviser.

Chipping Barnet Foodbank, which was established in 2012, is open twice a week, on Tuesdays (12pm to 2pm) and Saturdays (10am to 12pm).

It is held in the parish centre at St Peter’s Roman Catholic Church at 63 Somerset Road, New Barnet.

Over the last 12 months it distributed a total of 7,835 food parcels which supported 5,273 adults and 2,562 children, most of whom live in the six local wards of High Barnet, Barnet Vale, East Barnet, Brunswick Park, Whetstone and Underhill.

For manager Victoria it is the foodbank’s pioneering work in offering a wraparound service of advice which explains why it is the leading the way among foodbanks across the borough.

The latest help on hand is from an NHS talking therapist who visits each Tuesday and who can advise on mental health issues.

After two years’ experience, it is yet another indication of the scope of the foodbank’s initiative in offering people a multi-agency approach.

“When people arrive seeking help, we try to get to the root causes of why they need support,” said Victoria.

“Our monthly schedule of visiting advisers and volunteers from other agencies and charities provides that solid basis of support and is proving very successful.

“We have just had our annual meeting and even though there has been a 6 per cent increase in the food parcels we have issued, we have seen a drop in the number of people applying for help.”

Victoria helped to set up the Chipping Barnet Foodbank 13 yeas ago and became part-time manager three years ago.

In June she was honoured in the King’s Birthday Honours for her “services to the community in Chipping Barnet” and awarded a British Empire Medal which she was presented with by the Lord Lieutenant of Greater London, Sir Kenneth Olisa, at a ceremony at the Tower of London.