Despair among Mays Lane traders as introduction of pay-by-phone parking charges leads to a dramatic loss in customers

30 Jan 2026
Written by Nick Jones

Long-established businesses fear they might have to close unless Barnet Council can be persuaded to drop parking charges which were introduced in mid-December outside the Mays Lane parade of shops.

Coopers of Barnet say trade is down by 40 per cent in the last six weeks since the withdrawal of free parking in the service road outside their premises.

Well over 1,500 residents and shoppers have signed a petition organised by Denise Bagge, proprietor of Mays Lane Pets, to protest at the charges.

The Mays Lane shop owners say the council could easily introduce a scheme allowing free parking for 20 minutes or half an hour which would be more than enough time for most customers.

In calling for a re-think, the Mays Lane traders are adding their voice to mounting anger over parking restrictions and charges which have been imposed as part of the Underhill South Controlled Parking Zone.

Despite opposition from 85 per cent of householders – and pleas from staff and parents at Whitings Hill Primary School – the council went ahead with the introduction of an 18-month experimental CPZ in 16 roads off Mays Lane and on either side of Chesterfield Road.

Residents can have their say during a six-month consultation period which ends of Sunday 14 June by which time the Quinta Green Residents Association and the Underhill Residents’ Group intend to have completed their own in-depth surveys and consultation to demonstrate the strength of opposition to the CPZ.

Mays Lane Pets launched the petition which is available for signing at neighbouring shops in the parade and online. (For more information email mayspets.co.uk

Shop assistant Sarah Burley (above) said they have been amazed by the response and are appealing to the Chipping Barnet MP Dan Tomlinson to visit the parade and give his support.

“This is just a money-making exercise for Barnet Council. Instead of getting tough with Barnet Hospital and forcing the hospital to build a multi-storey car park, we are all having to suffer just because there isn’t enough parking space for hospital staff, patients and visitors.”

There used to be free parking space outside the Mays Lane parade for a dozen or perhaps as many as 15 cars at time, but that has been reduced to five bays with pay-by-phone charges at the top rate for on-street parking in the borough.

“The effect on our trade has been dramatic,” said Sarah.

“Lots of elderly customers used to stop in their cars and just pop in for items like bird seeds, that sort of thing. But lots of the elderly can’t do pay-by-phone and who is going to pay £3.30 to pop in to buy a bag of doggy treats.”

Mohinder Dhingra, proprietor of Coopers of Barnet, was distraught at the loss of trade for his hardware business.

“If it continues like this, we will have to close the shop. Trade is down by up to 40 per cent since December 15.

“There was never any trouble before with the parking outside the parade.

“Now people are scared to come in. You can’t expect customers to pay a minimum of £1.70 just to park when all they want is something which might cost £1 or £1.50.

“The council could easily introduce a limit, say free parking for 20 to 30 minutes and that would work well for everyone.”

Among those who have signed the petition is Paul Marshall – above with Mohinder Dhingra in top picture – who was formerly a parking enforcement officer.

He thought the charges for such a small parade were unnecessary and felt the CPZ exercise was just a revenue earner for local councils.

“In my day councils used to say the income from parking charges would go back into the local area, but that never happens now. Just look at the potholes round here. The money certainly isn’t being spent improving the roads around here.”

Mays Lane shopping parade businesses fear closures unless Barnet Council drops pay-by-phone parking charges and reinstates free parking

A similar scheme for parking charges has been introduced at the parade of shops in Bells Hill, again part of the Underhill South CPZ.

Quinta Green Residents Association says the justification for the new CPZ is that it is necessary because of the displacement of vehicles caused by the existing and extended Barnet Hospital CPZ.

“But displacement caused by an existing CPZ cannot be used retrospectively to justify another CPZ and we have now found the experimental Underhill South CPZ is generating displacement in roads the council originally excluded from the new CPZ.

“The council’s reasoning is circular. It is simply creating parking pressure through intervention.

“Barnet Hospital does intend to use surplus land to increase its own on-site parking, but the long-term solution is for the Royal Free Hospital Trust to build a new multi-deck car park.

“In the meantime, unresolved hospital demand – and its costs – are being transferred on to residential streets through CPZs, which are the most likely measures to become permanent even if the hospital problem is eventually solved.”

1 thought on “Despair among Mays Lane traders as introduction of pay-by-phone parking charges leads to a dramatic loss in customers

  1. Dan Tomlinson our MP should be fighting for this to be stopped outside local shops , 18 month experiment will be the end of local business. Greedy council trying to balance the Labour books. Motorists are the easy target as normal.

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