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I don't really know what and who to believe to be honest with you. All the hostility seems to be pointed towards B.T.

I've spoken to two Openreach engineers working on cabinets during the journey to take my kids to school.

One of the engineers replied that "if Barnet Council wasn't run by a bunch of stuck up $%^&!''s you would have had it installed years ago."

The other engineer insinuated the same thing but in a lighter tone. :o)